Privacy policy, terms & conditions 2019

 

Types of information we collect

We collect personal information from you which can be used to identify you such as your name, address, date of birth, email address and telephone number. We may also hold include sensitive medical information if necessary.

 

Information will be collected

When you subscribed to our newsletter on the ESP website. When you register as a client on the ESP website when purchasing one of our services of products form the store. When you submit an enquiry to us the via website, email or phone. If a third party purchases a service or product on your behalf, we would need you written consent in order to process this. We would expect you to notify us of any changes in your personal information so out records can stay up to date.

 

Personal information we collect automatically

When you use the website we automatically receive and record information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested. This data treated as non-Personal Information, except where we are compelled to do otherwise by law or legal authority. This data is only used in aggregate form to allow Google Analytics to monitor how our customers, collectively, use the website, so that we understand how the user is making use of the website. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. The Google Analytics terms of service, which all Analytics customers must adhere to, prohibits the tracking or collection of personal information using Google Analytics, and we adhere to these terms. If you wish to opt out of being tracked by Google Analytics, we encourage you to look at the Google Analytics Browser opt-out add-on which might cater for your needs.

 

Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to estimate our audience size and usage pattern, store information about your preferences, and so allow us to customise our site according to your individual interests, speed up your searches and recognise you when you return to our site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. We may collect information about your computer, including where available your IP address.

 

Collection and use of children’s personal information

We only collect personal and medical information required to effectively train children, this information will be obtained from the parent or guardian chaperoning the child for their appointment, records will be stored in line with data protection laws and all the confidentiality guidelines issued by the professional bodies such as CSP, HCPC. From the age of 16 patients can consent themselves.

 

What we do with your information

We hold personal details including medical information and we use this information to obtain details relevant to your training and for medical and internal record keeping; this information will only be kept as long as necessary to comply with UK law and professional bodies. We do not sell your information to third parties and only share your personal information with third parties when required and with your consent/knowledge. The confidentiality of your personal information is of the utmost importance to us and we comply with the Data Protection laws and all the confidentiality guidelines issued by professional bodies such as CSP, HCPC.

 

We may use your personal information for the following purposes

Registration for training sessions or ESP events – We will use your name, address, date of birth, telephone number, and email address to register with Extreme Sports Performance Limited, for the services we provide and to communicate important information to you. We may obtain additional personal information about you, such as address change and changes to your health information, correspondence from other healthcare professionals and insurance companies throughout your training and also if you return to us in the future to keep our records current.

 

Invoicing & insurance companies

When processing invoices we will use your name, address, telephone number, and email address for the services we provide and important information we communicate to you.

 

Reminders and newsletters

We may use your information to send reminder emails about particular services or products purchased and for any correspondence regarding these that might be of interest to you. We may contact you from time to time, regarding any company, website or news updates

 

Response to legal requests

In this instance from third parties we will only photocopy your services or products records and provide electronic records on request, providing we have written authorisation from you.

 

Accessing your personal information

You have the right to access the personal data which we hold on you free of charge and we will provide this information within one month of receipt of request. If the request for data is complex or numerous we reserve the right to extend this period by a further two months.

 

Updating your personal information

In connection with your right to manage your personal information you provide to us, you may update, change or correct any of your information.

 

Data retention

In accordance with and as permitted by applicable law and regulations, we will retain your information for as long as necessary to serve you, to maintain your account for as long as your account is needed to operate our business. We will retain and use your information as required by applicable regulation and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

 

Your access rights

Security of your information and keeping your Information safe is important to us. We have put in place procedural & electronic processes intended to safeguard and secure your information. All staff have a legal duty to respect the confidential information we hold, and access to this information is restricted to those who have a reasonable need to access it. We provide reasonable and appropriate security measures in connection with securing personal information we collect, such as; constantly work to update our security practices to implement accepted best methods to protect your personal information and review our security procedures carefully, comply with applicable laws and security standards, securely transmit your sensitive personal information, train our staff and require them to safeguard your data, transmit, store, protect, and access all cardholder information in compliance with the payment card industry’s data security standards.

 

How to contact us

If you have questions or comments about this Privacy Statement please email or write to the Data Protection Officer (DPO) at Landmark House, 1 Riseholme Road, Lincoln, England, LN1 3SN. We welcome your feedback and comments.

 

Changes to our privacy statements

From time to time we may change or update our privacy statements. We reserve the right to make changes or updates at any time. Our up to date privacy statement will be displayed on our website.